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Worcester Free Care Collaborative
What is Case Management?

Case Management is a collaborative process that ultimately provides patients with the resources, information, and contacts needed to address non-clinical needs. At the Worcester Free Care Collaborative, our Case Management Program is run by student volunteers who will gladly answer questions about signing up for health insurance, finding a primary care doctor, securing transportation to medical appointments, and much more. Our trained volunteers are knowledgeable of the organizations and services available in the Worcester area and beyond and would be happy to connect you with these resources. A comprehensive list of topics a WFCC Case Manager can assist you with is listed at the bottom of this page.

How can I speak to a Case Manager?

Find us on Telehealth Thursday, 6 pm – 8 pm! No appointment is necessary. Any patient seeking telehealth services will be connected with a Case Manager immediately following their visit with the doctor. Please note, participation is completely voluntary. You are not required to speak with a Case Manager and you are not required to answer the survey questions. This will not affect your medical care.
You can find case management services at the following locations:
  • Epworth Methodist Church – Mondays
  • St. Anne’s Church – Tuesdays
  • Akwaaba Health Initiative – Thursdays (1st and 3rd of each month)
  • St. Peter’s Church – Thursdays

What topics can Case Management assist me with?

  • Health Insurance
  • Utilities
  • Transportation
  • Housing
  • COVID-19 resources & assistance
  • Substance use
  • Domestic violence
  • Immigration
  • Paying for medications
  • Questions about the COVID vaccine
  • Legal aid
  • LQBTQ+ resources
  • Women’s health
  • Mental health
Don’t see what you’re looking for? Ask your question to a Case Manager and we will do our best to answer or connect you with the right person.
Worcester Free Care Collaborative
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